Cancellation & Refund Policy

Order Cancellations

Customer-Initiated Cancellations

Cancellation Stage Policy & Fees
Within 24 Hours Full refund
After 24 Hours, Before Production Administrative fee applicable
After Production Starts Cancellation not allowed
After Dispatch Shipping fees deducted

Company-Initiated Cancellations

  • Full refund within 7-10 business days.
  • Third-party logistics costs outside Bangalore deducted.

Refund Policy

Refund Eligibility

  • Damaged, defective, incorrect products.
  • Within allowed cancellation timeframe.
  • Unused, original packaging required.

Non-Refundable Items

  • Custom-made products.
  • Customer-caused damages.
  • Minor natural variations.

Processing Refunds

  • Processed in 7-10 business days.
  • Original payment method credited.
  • Shipping fees non-refundable unless due to company error.

Exchange Policy

  • Eligible for defective, damaged, incorrect products.
  • Request within 48 hours, evidence required.
  • Replacement dispatched in 7-15 days.

Deliveries Outside Bangalore

  • Third-party logistics used; risk shared.
  • Liability determined through joint investigation.
  • Insurance advised for safety.

Force Majeure & Exceptions

Neither party is liable for uncontrollable events, such as natural disasters.

Customer Support

Email: info@wexley.com
Phone: +91 9964080800