Warranty & Repair Services Policy

Wexley Care

Warranty & Repair Services Policy


Your furniture is crafted for lasting comfort and quality. Explore our warranty coverage, exclusions, claim process, and repair services.

01 — Coverage

Warranty Coverage

Standard Duration

As specified in product descriptions.

Coverage Includes

  • Structural integrity and joints.
  • Upholstery splicing, excluding normal wear.
  • Integrated mechanisms functionality.

Upgraded Products

Extended coverage detailed separately.

02 — Exclusions

Warranty Exclusions

Exclusion Details
Normal Wear & Tear Fading, minor cushion changes.
Misuse or Improper Maintenance Spills, sunlight exposure, improper care.
Unauthorized Alterations Modifications or self-repairs.
03 — Claims

Warranty Claim Process

  1. 01

    Contact Support

    Email or phone within the warranty period.

  2. 02

    Submit Evidence

    Clear photos/videos of products.

  3. 03

    Assessment

    Claim assessed within 5-7 days.

  4. 04

    Resolutions

    Repair, replacement, or spare parts provided.

04 — Repairs

Repair Services

Service 01

On-site Repairs

Minor defects handled on-site.

Service 02

Factory Repairs

Major repairs at Bangalore facility, with clear cost communication.

Service 03

Post-Warranty Repairs

Available at additional cost.

Support

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